Articles in this section

Reinstalling the RabbitMQ Service

  • Updated

Symptoms

 

  • Receiving the error "None of the specified endpoints were reachable" in the event viewer or interface

  • Carousel Service(s) will not start

Resolution

 

While logged in under the same account Carousel is run under or the built in local administrator account, from an elevated command prompt run

 
1 "C:\Program Files (x86)\RabbitMQ Server\rabbitmq_server-3.3.4\sbin\rabbitmq-service.bat" install

Reboot the server

Additional Troubleshooting

 

If this does not resolve the issue you can also attempt to do a reset using rabbitmqctl. Here is that command (run following the same user rights instructions as the previous command):

 
1 "C:\Program Files\RabbitMQ Server\rabbitmq_server-3.6.4\sbin\rabbitmqctl.bat" reset

Reboot the server

 

Complete Re-installation Instructions

 

If the services will not start after trying both of the steps above, you may need to completely remove and re-install RabbitMQ. Follow these steps to do so:

  1. Stop any Carousel services that are running

  2. Stop IIS

  3. Open Task Manager and stop the erl.exe and epmd.exe processes if running

  4. Uninstall RabbitMQ from control panel>programs and features

  5. Open a file explorer and type %appdata% in the location bar and press enter, this will being you to C:\Users\<your user>\AppData\Roaming

  6. Delete the Rabbit MQ folder from that location

  7. Once it is uninstalled, reinstall it using this installer http://installer-web-files.trms.com/carousel/rabbitmq-server-3.6.4.exe

  8. Reboot your server

Related articles

Powered by Zendesk